Auto Glass Frequently Asked Questions

1What types of auto glass do you replace?
Windshields, door glass, back glass, quarter glass and vents. This includes, RV’s and commercials trucks.

2Do I need a quote if I'm using my insurance?
No. We have different payment agreements with each insurance company, so a quote is not necessary. Simply call us to schedule your appointment and we’ll assist you with making your insurance claim.

3How long will it take to replace my windshield?
It takes 1-2 hours to replace a windshield or most any other piece of auto glass.

4How long do I have to wait to drive after my new windshield is installed?
In most cases, we use adhesives that allow you to drive your vehicle shortly after installation, some may require a maximum one hour wait. We will let you know if there is a wait time for your vehicle.

5What type of guarantee do you offer?
We guarantee our workmanship 100%. Our goal is to exceed your expectations, however if for any reason you are not completely satisfied with the installation of your auto glass, please let us know immediately and we will correct any issue promptly. Even though our technicians are expertly trained and have decades of experience, occasionally a vehicle will pose an extra challenge and may require a “touch up” service.

6Will you come to my home or work to replace my windshield?
Yes. We offer FREE mobile windshield and auto glass replacement service. We will come to your home or work or wherever is convenient for you. Our FREE mobile auto glass service area includes Flagstaff, including Kachina, Mountainaire, Doney Park, “Baderville”, Munds Park, Bellmont, Parks, plus Williams and Grand Canyon on occasion. Other locations may require a travel fee.

7What kind of glass do you use?
We use high quality auto glass from world wide manufacturers such as Pilkington and Mygrant. Factory glass (a.k.a OEM glass) is also available.

8Do I need an appointment?
Often we can accommodate you with same day service, but an appointment is necessary.

9How much does a new windshield cost?
Most common windshields are about $200. Less common pieces are usually $225-$275. Some harder to find glasses are a bit more. Please call for a custom quote or if you have insurance a quote is not required, simply call to make your appointment and to set up your claim.

10Can you add Cool Blue film to my new windshield?
Yes. When you schedule your appointment, simply request a “Cool Blue” windshield. To learn more about the benefits of Cool Blue Windshields, click here

11I need a new windshield, but what about the Cool Blue film on my old windshield?
Typically your insurance will pay a portion of the cost to replace your Cool Blue Windshield Film. If you pay “out of pocket” for your next windshield with us, we will re-apply Cool Blue film to your new windshield at HALF PRICE ($49.95).

12Can you add a tinted visor to my windshield?
Yes. A tint visor on a windshield is a 6-8in strip of 5% limo film across the top of a windshield to reduce glare for the driver. Visors are available for $29.95 when you order your windshield either for in shop service or mobile service. When you schedule your new windshield, just ask us to add a tint visor for you.

13Can you repair my windshield instead of replacing it?
Most chips, stars, and cracks up to about 8 inches can be repaired. To learn more about chip/crack repairs click here.

14Are you open on weekends?
Yes. We are open Saturdays by appointment.

15What if my new windshield leaks?
If your new windshield leaks or you hear any wind noise, please let us know immediately and we will correct it. Even though our technicians are expertly trained and have decades of experience, occasionally a vehicle will pose an extra challenge and may require a “touch up” service. We guarantee our workmanship 100%.

16Do you work with my insurance company?
Yes, we work with all insurance companies and take care of all the paperwork for you.

17Will my insurance rates go up if I make a claim on my cracked windshield?
No, a “glass only” claim on your insurance is not treated as an accident claim.

18Do I have to use a particular glass shop that my insurance companies chooses?
No. In Arizona, YOU choose any glass shop you like to service your insurance claim, NOT your insurance company.

19How do I know if I have windshield or auto glass repair or replacement insurance coverage?
Simply call your insurance agent for coverage related questions.

20How much does auto glass coverage cost?
It varies among insurance companies.

21Do you take care of billing my insurance?
Yes, we handle all the billing paper work for your auto glass repair or replacement.

22I have glass coverage, what's the next step?
Just call us for an appointment, and we’ll assist you with making your insurance claim, then take care of all the insurance billing and paperwork! And, you’ll get $25 back!

23Will insurance cover my Cool Blue windshield?
Typically, yes. We will notify your insurance company about replacing your “Cool Blue” film in addition to your windshield. In most cases insurance companies will pay a portion of the cost to replace your Cool Blue window film.

24Will my insurance cover to re-tint my door glass?
Yes, we will notify your insurance company about replacing your window film in addition to your door glass. In most cases, insurance companies will pay to replace your window film.

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